HatCountry
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
HatCountry Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HatCountry has 2.1 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ease of ordering, Online selection was fine and they had what i wanted, Great selection.
Cons: Dont like return policy at all, Bad returns & exchange policy, Didnt deliver what i ordered.Recent recommendations regarding this business are as follows: "Gey bettercustomer service ir tour business will fail!", "Stay away, the customer service is terrible", "Find another place to buy your hats. I won't ever do business with them again.", "Absolutely no recommendations! Stay away!", "Order from others companies who may be more timely about production and delivery.especially at Christmas!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HatCountry has 2.1 star rating based on 22 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ease of ordering, Online selection was fine and they had what i wanted, Great selection.
Cons: Dont like return policy at all, Bad returns & exchange policy, Didnt deliver what i ordered.Recent recommendations regarding this business are as follows: "Gey bettercustomer service ir tour business will fail!", "Stay away, the customer service is terrible", "Find another place to buy your hats. I won't ever do business with them again.", "Absolutely no recommendations! Stay away!", "Order from others companies who may be more timely about production and delivery.especially at Christmas!".
Most users ask HatCountry for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top HatCountry Reviews
"Good Experience"
I was skeptical about ordering with Hatcountry after reading some of the reviews on this site, but they were the only company offering the Charlie 1 Horse...
"On line ordering complications"
Tried to order a hat , even enter a 10% discount code u gave on the site. Code was not valid. I still tried to purchase the hat. After entering all my...
Lake City, Michigan
Was trying to irder a hat for my husband for Christmas for several weeks. Never got order to go through on line , no one ever called me back. Never mmd now. Ordered elsewhere. Order
User's recommendation: Gey bettercustomer service ir tour business will fail!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
On line ordering complications
Preferred solution: Help
Greenwell Springs, Louisiana
On line ordering complications
Slow shipping, poor service
- Great selection
- Poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away, the customer service is terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Website Errors they would not fix
I never had any response from the company.Now I just need to find out if they have a website or a facebook page so I can begin to trash them on line. No mercy will be shown as they were not at all interested in resolving the problem and I am still out $34. Not that...
Second order confirmed. Got two delivered. Called to return one and was told I would have to pay the return shipping, but that it would not be that much. Customer Service recommended FedEx and said my cost would be similar to theirs.
It cost me more than $33 to return the second hat.
I sent them an email and asked them to issue a refund. I have heard nothing so now I am putting this review out there as a warning to others.
- Nice looking hat
- Customer service sucks
Preferred solution: Full refund
User's recommendation: Find another place to buy your hats. I won't ever do business with them again.
Norman, Oklahoma
Just a terrible company
User's recommendation: Absolutely no recommendations! Stay away!
Rowlett, Texas
Won’t arrive before Christmas! Over five weeks now!
User's recommendation: Order from others companies who may be more timely about production and delivery..especially at Christmas!
Livingston, Montana
I cancelled the order they still shipped it
User's recommendation: Beware
Shippensburg, Pennsylvania
Bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No responce on order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor customer service
At this writing, I still have not received my hat. Finally, after repeated calls, I got someone to answer and learned that it was out of stock, with no additional information on availability.
After a month of waiting, I asked for a refund and was told that the warehouse would have to attend to that and they had no more information about that either. So, I went to Discover and they refunded my money. Without them, I would still be waiting. Definitely do not order anything from these people unless they get their act together.
I suspect that they are a tiny business without a store and supplying items directly from warehouses. They are under staffed and have no clue about good customer service.I give them a big zero.
- Ease of ordering
- Bad returns & exchange policy
- Dont like return policy at all
Preferred solution: rethink your refund/exchange policy
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective products recieved and CSemail will not send a prepaid shipping label for both hats
- Online selection was fine and they had what i wanted
- Dont like return policy at all
- No contact phone number
Preferred solution: send a prepaid shipping label so I can send the defective items back. Hat Country will not send one because they rely on the manufacturer to decide if they will pay for shipping.
User's recommendation: Buyer beware if the hat is defective on shippment Hat Country defers to the manufacturer for matters. The will not take responsibility for the merhandise they sell. Only the profit.
Poor customer service
- Didnt deliver what i ordered
Preferred solution: Let the company propose a solution
User's recommendation: Don't order from Hat Country
MISLEADING INFO ON DAYS TO DELIVER
Preferred solution: Full refund
User's recommendation: DO NOT ORDER COWBOY HATS FROM THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with received order
Just say no to fraud
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