The hat itself was beautiful; however, it was missing the feathers. I’m not sure if the hat was defective or if the person packing the hat forgot to pack the feathers. Customer service is terrible! I’ve tried calling several times and left a voicemail, but have not...Read more
I ordered a straw cowboy hat for my husband from Hatcountry and it turned out to be slightly too big. I sent it back at my own expense and when they shipped another me another one they charged me for shipping again. No other company I deal with has this policy and I...Read more
I will never order from them again. I work in the western industry and have never had this awful customer service. No response to my first email, no notification or clarification about items on back order. My item clearly stated "in stock" when I ordered, only to be...Read more
HatCountry - Horrible experience!!
Order d a hat that was the wrong size. No word yet on what they are doing to get the right hat to me and they don't answer calls. Very poor customer service.
Felt Hat Review
Hat Country is awesome! Great prices and fast shipping! I had a question about my order and they called me right back and helped with my question. I will definitely be ordering again!! Thanks, Hat Country!
I ordered 3 hats to try on but was traveling after they arrived and wasn't able to return an ill-fitting hat given it was 30 days past delivery. Via email, I requested extension given travel, but was told no. Hat never worn and have original box and was not custom....Read more
I'm not one to write reviews, but I have to write a review for this company. I am extremely disappointed with them. I placed in order on March 4 for a hat (which did not show it was out of stock or anything). I placed the order on March 4th because I did not need the...Read more
I ordered a hat for my wedding and they took my money THAT DAY. 9 days later I called because my hat had not been delivered they told me that the hat was out of stock and they would not be getting it in. I tried calling a couple of times and leaving messages and I was...Read more
I don't know what these other people are talking about. I've been ordering hats from Hatcountry.com for years and they have always been extremely helpful. My most recent order was a hat for my father's birthday (we're all hat people!) I wanted to purchase him a...Read more
Spend your money ELSEWHERE! Ordered 2 items 6 weeks ago. I received only 1 item, without any explanation as to where or why the remaining item did not ship. Called company, waited on hold 25 minutes and hung up. I called back, only to have a rude sales rep tell me...Read more
Open letter to HatCountry: The first hat was exchanged because it was defective. The second hat was even worse than the first, yet you refuse to exchange it. You claim the warehouse will not authorize an exchange, but you are the seller doing business with this...Read more
I thought buying a pair of boots would be easy but...... www.hatcountry charged my credit card account before even processing my order. They helped themselves to an additional 12.9% increase in shipping compared to what was quoted. Every attempt to contact them in...Read more
Do you have something to say about HatCountry? What happened? What can we help you with?