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Placed a hat order on 3/15/18. On 3/16 was told on backorder. Emailed to check on order on 4/10 & was told it was scheduled to ship on 4/30. Emailed around 5/7 since I had not received item and, without explanation, I received an email which refunded me for the item....
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1.3
#1263406
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i ordered a large size hat on 12/3/2017, I received size small. I contacted them and they gave me the information to send the hat back, but that I would have to pay return shipping and to have it reshipped, even though the error is not mine. I contacted them again in...
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Anonymous
Anonymous

Valid complaint

#1219402
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HatCountry - Slow to respond

Ordered hat on 3/7/2018 Hat arrived today 3/15 after 11 days... Sent 3 emaiis on shipping question they never responded. Hat arrived with almost no packing.
3.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Morganville, New Jersey
#1212323
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Ordered a hat on 1-05-2018. Got an email that it had backordered and would have it in stock on 1-26-2018. Emailed them for the status of the order and for a shipping number on 1-30-2018, no reply. Called the number got a recording, left my number and complaint, no...
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Anonymous
Gary Strickland

finally got hat after being told different times of arrivals. was told they had it in their warehouse to find it was shipped from the hat manufacturer. will go to another in t...

1.0
Morganville, New Jersey
#1179594
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I purchased two hats from them - a Stetson Panama golf hat and a Barmah Australian bush hat. the total was $127 and change - and when the box showed up on my front porch it only had the Stetson in it. I went back and forth with them for more than 2 months but the...
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2.1
I liked
  • Ease of ordering
  • Online selection was fine and they had what i wanted
I didn't like
  • Didnt deliver what i ordered
#1163423
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I have not received my package yet because it went to 1654 sw Alvarado Terrace Atlanta,GA 30311 When it should have went to 1654 Alvarado Terrace sw Atlanta GA 30310. I track my package through UPS and that's why I haven't received my package. I been waiting since...
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1.4
#1134975
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The hat itself was beautiful; however, it was missing the feathers. I’m not sure if the hat was defective or if the person packing the hat forgot to pack the feathers. Customer service is terrible! I’ve tried calling several times and left a voicemail, but have not...
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#1125582
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HatCountry - Horrible experience!!

Order d a hat that was the wrong size. No word yet on what they are doing to get the right hat to me and they don't answer calls. Very poor customer service.
#1097171
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I ordered a straw cowboy hat for my husband from Hatcountry and it turned out to be slightly too big. I sent it back at my own expense and when they shipped another me another one they charged me for shipping again. No other company I deal with has this policy and I...
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1.0
Product
I didn't like
  • Dont like return policy at all
#1067798
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Contact HatCountry

Mailing Address:
Hatcountry
165 Amboy Road
Morganville, New Jersey 07751
United States
Phone:
(800) 915-4287
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I will never order from them again. I work in the western industry and have never had this awful customer service. No response to my first email, no notification or clarification about items on back order. My item clearly stated "in stock" when I ordered, only to be...
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1.0
#1061479
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