I purchased two hats from them - a Stetson Panama golf hat and a Barmah Australian bush hat. the total was $127 and change - and when the box showed up on my front porch it only had the Stetson in it. I went back and forth with them for more than 2 months but the...Read more
- Ease of ordering
- Online selection was fine and they had what i wanted
I didn't like
- Didnt deliver what i ordered
I have not received my package yet because it went to 1654 sw Alvarado Terrace Atlanta,GA 30311 When it should have went to 1654 Alvarado Terrace sw Atlanta GA 30310. I track my package through UPS and that's why I haven't received my package. I been waiting since...Read more
The hat itself was beautiful; however, it was missing the feathers. I’m not sure if the hat was defective or if the person packing the hat forgot to pack the feathers. Customer service is terrible! I’ve tried calling several times and left a voicemail, but have not...Read more
HatCountry - Horrible experience!!
Order d a hat that was the wrong size. No word yet on what they are doing to get the right hat to me and they don't answer calls. Very poor customer service.
Felt Hat Review
Hat Country is awesome! Great prices and fast shipping! I had a question about my order and they called me right back and helped with my question. I will definitely be ordering again!! Thanks, Hat Country!
I ordered a straw cowboy hat for my husband from Hatcountry and it turned out to be slightly too big. I sent it back at my own expense and when they shipped another me another one they charged me for shipping again. No other company I deal with has this policy and I...Read more
I will never order from them again. I work in the western industry and have never had this awful customer service. No response to my first email, no notification or clarification about items on back order. My item clearly stated "in stock" when I ordered, only to be...Read more
I ordered 3 hats to try on but was traveling after they arrived and wasn't able to return an ill-fitting hat given it was 30 days past delivery. Via email, I requested extension given travel, but was told no. Hat never worn and have original box and was not custom....Read more
I'm not one to write reviews, but I have to write a review for this company. I am extremely disappointed with them. I placed in order on March 4 for a hat (which did not show it was out of stock or anything). I placed the order on March 4th because I did not need the...Read more
I ordered a hat for my wedding and they took my money THAT DAY. 9 days later I called because my hat had not been delivered they told me that the hat was out of stock and they would not be getting it in. I tried calling a couple of times and leaving messages and I was...Read more
I don't know what these other people are talking about. I've been ordering hats from Hatcountry.com for years and they have always been extremely helpful. My most recent order was a hat for my father's birthday (we're all hat people!) I wanted to purchase him a...Read more
Spend your money ELSEWHERE! Ordered 2 items 6 weeks ago. I received only 1 item, without any explanation as to where or why the remaining item did not ship. Called company, waited on hold 25 minutes and hung up. I called back, only to have a rude sales rep tell me...Read more
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